Cancellation & Refund Policy

Cancelling an Order

• Orders can be cancelled free of charge any time before they are dispatched.
• Orders are processed within 24–48 hours, so cancellation requests are best raised within that window.
• Once an order has shipped it can no longer be cancelled — refuse the delivery or raise a return instead.
• To cancel, contact our support team with your order number.

Refund Timeline

• Cancelled orders are refunded within 5–7 business days of the cancellation being confirmed.
• Returned items are refunded within 5–7 business days of the item reaching our warehouse and passing inspection.
• Refunds go back to the original payment method. Your bank may take a few additional days to post the credit.
• Prepaid orders are refunded in full, including any shipping fee paid, when we cancel the order from our side.

Deductions

Shipping fees on customer-initiated cancellations after dispatch are non-refundable. Items returned worn, washed, or without their original tags may be refused or refunded in part.

Non-Refundable Items

Sale and Black Series items are final sale and are not eligible for refund unless they arrive defective or incorrect.

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We'll arrange a replacement or a full refund at no cost to you.

Cancellations From Our Side

We may cancel an order if the item is out of stock, the address is undeliverable, or payment cannot be verified. You will be notified and refunded in full.